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The idea is that we want to extend compassion at the forefront of some hard truths.
But you never know exactly what situation a person is going through, so severity needs to be softened.
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So thats why we say default to kindness.'
The conflict is that with digital correspondence, the biggest thing lost is inflection.
For Gottsman, simple and clean is the general game when youre composing.
Then use the phrase to soften whatever your message is.
Or whatever, you know?
Gottsman also stresses brevity and directness.
Were all in this together.
Were all in uncertain times, and were all doing the very best that we can.
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