The good news is that you have some control in how things ultimately go.
Its better for you as a customer, and for me as a representative.
3 things to avoid when complaining, according to customer service agents,
1.
Even when a mode of communication skews less personal, its not an excuse to use a rude tone.
The agent will be less able (and perhaps willing) to help you with your problem.
Rivera says its not always possible to achieve outcomes in exactly the way a customer expects.
…
Remaining inflexible, she says, can make the situation harder to resolve.
Then go from there.
What ends up happening may be different from your original plan, but it could still work.
Blaming the representative
Blaming the individual representative for something not going your way simply isnt helpful.
There is a point within the call or email where you dont know what to do or say.
Do this instead:Understand that sometimes company policies prevent customer service reps from doing exactly what you want.
venture to be understanding and realize your issue isnt the fault of an individual representative.
Be open to hearing their proposed solutions.
…
Got it, you’ve been added to our email list.
…
